Frequently Asked Questions
Commissary and Trust Fund Department
How do I send money to an Offender?
You have eight (8) options:
- Money order or cashier's check
- Monthly checking account debit (ACH)
- ACE – America’s Cash Express
- eCommDirect Store
- TouchPay Payment Systems
- Western Union Convenience Pay
- Western Union Quick Collect
Click here to view and print instructions for using the above options.
You may not send cash or personal check to an offender.
Has the payment I sent been posted to the offender's account?
Call (936) 438-8990 and provide offender TDCJ number, offender name, your name, amount of deposit, and the date it was sent. We will only verify this information to the sender.
What is the offender's account balance?
This information cannot be provided as it is confidential.
Will the offender earn interest on funds in their account?
No, offenders with funds in excess of their immediate needs are encouraged to open an account with and transfer excess funds to a banking facility of their choice.
May I send the deposit directly to the offender's unit of assignment?
No, all deposits must process through the offender's Trust Fund account.
How may I obtain deposit slips?
You may obtain deposit slips from the offender.