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An employee publication of the Texas Department of Criminal Justice
September/October 2014

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Employee Assistance Program offers support counseling, resource referrals

Employee Assistance Program graphic

TDCJ established the Employee Assistance Program to help employees and their families deal with problems at home and work. The Employee Assistance Program (EAP) is available to all agency employees and their families, and all staff members are encouraged to seek help preventing or overcoming serious health or personal problems.

TDCJ contracts EAP services through Alliance Work Partners, who offer short-term counseling, legal and financial consultation and convenient web-based support services at no cost to agency employees. In addition, the EAP can provide referrals and resources on a number of work and life topics including, but not limited to child and elder care, health and well-being, and other work and personal issues.

Online sessions take 10 to 40 minutes to complete and cover a range of topics, including health risks, fitness and goal setting, relationship satisfaction, career motivation and emotional well-being. A library of articles, tip sheets and interactive tools are also available to assist you in reaching your goals.

Don't miss out on these important support resources which you can easily access by either phone or online, and remember that your Employee Assistance Program activities are always confidential. All information is strictly between you and the counselor, with the exception of certain inquiries related to drug crisis management and suicide intervention that by law must be reported to the designated agency representative.

EAP is available 24 hours a day, seven days a week through Alliance Work Partners. A toll-free call to (866) 832-5927 starts the process, or you can access online services at When accessing online services for the first time, employees must log in using the generic e-mail address, and the password AWP4me.

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Information security:
phishing attack warning

spear phishing email scam graphic art

There has been a recent increase in phishing attempts, a fraud scheme used to gain unauthorized access to confidential information. In this case, agency employees have received emails asking them for their confidential information and threatening to deactivate their account if they refuse to cooperate.

The text of the phishing email reads something like this:

Your mailbox has exceeded the storage limit which is set by your administrator. You may not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox please send the following details below:




Retype Password:

Email Address:

Phone Number:

If you fail to re-validate your mailbox, your mailbox will be deactivated!!!

System Administrator

Be aware that the agency would never send an email request for such confidential information. Also note the exclamation points used to create a sense of urgency so you’ll react quickly and without thinking about who might have actually sent this email request, a typical phishing technique. If you believe you might have inadvertently revealed sensitive information, change your password immediately and contact the Information Security Department at (936) 437-1800.

Phishing emails appear to come from a legitimate sender and are used to lure recipients into divulging personal, financial or other sensitive information. Scammers use that information to commit identity theft, gain access to your accounts and hack your computer. Phishers are constantly adapting and improving their techniques, and users must beware of the hidden danger to avoid getting hooked.

Several agency employees receive "spear phishing" attempts each week. Spear phishing targets a particular group within the agency in order to trick recipients into providing confidential information or clicking on attachments or links in order to gain access to a system or data. It is critically important to be vigilant in order to identify and protect yourself from these scams.

Typically, phishing emails use urgent or exciting language to get you to act quickly and without thinking. Tipoffs which help you recognize a phishing attempt include:

Don't Trust – Verify

You can avoid becoming a cyber fraud victim by taking a few simple anti-phishing precautions, including:

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Call toll-free to report waste, fraud and abuse of TDCJ resources

Waste, fraud and abuse of state resources cost all taxpayers millions of dollars each year

The Office of the Inspector General is dedicated to detecting, investigating and prosecuting reports of waste, fraud and abuse of state resources within all divisions of the Texas Department of Criminal Justice.

If you have any information regarding waste, fraud or abuse of state benefits, equipment, personnel or funds, please contact the Office of the Inspector General, Crime Stoppers or the State Auditor’s Office toll free.

Crime Stoppers 1-800-832-8477 Office of Inspector General 1-866-372-8329 State Auditor's Office 1-800-892-8348

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Employee Assistance Program offers support counseling, resource referrals

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phishing attack warning

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